Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of the Bowen Water Co website and your request for quotes, water testing, or services. By using this website or submitting our form, you agree to these Terms.
01About These Terms
This website is operated by Bowen Water Co (“Bowen Water Co,” “we,” “us,” or “our”), a trade name (DBA) of VTL Water LLC, a family-owned water filtration company based in Shelby, North Carolina. If you do not agree with these Terms, please do not use the website or submit a request.
02Use of the Website
You agree to use this website only for lawful purposes. You will not:
- Submit false, misleading, or fraudulent information through our forms;
- Attempt to disrupt, damage, or gain unauthorized access to the website or its systems; or
- Use the website in any way that violates applicable law or these Terms.
03Quotes, Estimates & Services
- Submitting our form is a request for a quote or consultation — it does not create a binding contract for services.
- Any quotes or estimates we provide are based on the information you give us and on-site conditions. Final pricing, product availability, and scope may change after an in-person assessment or water test.
- A binding agreement for installation or service is formed only through a separate written proposal, work order, or contract signed by both parties.
- Product warranties, service guarantees, and any “lifetime warranty” terms are defined in your individual service agreement and applicable manufacturer documentation.
04SMS Messaging Program
Program name: Bowen Water Co SMS Program
By checking the SMS consent box on our form, you agree to receive text messages from Bowen Water Co at the phone number you provided. Messages may include appointment reminders, quote follow-ups, service updates, and promotional offers related to our water filtration products and services.
- Consent is not a condition of purchase or of receiving a free water test. The consent box is never pre-checked — you must actively select it.
- Message frequency varies. Message and data rates may apply.
- To opt out: Reply STOP to any text message at any time. You will receive one confirmation message and no further texts.
- To rejoin: Sign up again as you did initially.
- For help: Reply HELP or contact us at [email protected] or (945) 247-3444.
- Carriers are not liable for delayed or undelivered messages.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services.
- See our Privacy Policy for full details on how we handle your information.
05Email Communications
By checking the email consent box on our form, you agree to receive emails from Bowen Water Co about your inquiry, appointments, quotes, and occasional promotions. You can unsubscribe at any time using the link in any email or by contacting us directly. Consent is not a condition of purchase.
06Intellectual Property
All content on this website — including the Bowen Water Co name, logo, text, graphics, and layout — is owned by or licensed to Bowen Water Co and is protected by applicable intellectual-property laws. You may not copy, reproduce, or reuse it without our prior written permission.
07Disclaimers
The website and its content are provided “as is” without warranties of any kind, express or implied. While we strive for accuracy, we do not warrant that the website will be error-free, uninterrupted, or that information about water conditions, products, or results is complete or applicable to your specific situation.
08Limitation of Liability
To the fullest extent permitted by law, Bowen Water Co will not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website. Liability arising from products or installation services is governed by your separate written service agreement.
09Third-Party Links
Our website may contain links to third-party websites or services that we do not control. We are not responsible for the content, policies, or practices of those third parties.
10Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. Any dispute relating to these Terms or the website will be brought in the state or federal courts located in Cleveland County, North Carolina.
11Changes to These Terms
We may update these Terms from time to time. The “Last updated” date above reflects the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
12Contact Us
Questions about these Terms? Contact us at [email protected] or (945) 247-3444. Bowen Water Co (VTL Water LLC) is based in Shelby, North Carolina.