Privacy Policy
Bowen Water Co (“Bowen Water Co,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use our website or request a quote, how we use it, and the choices you have — including how you control text message and email communication from us.
01Who We Are
Bowen Water Co is a family-owned water filtration company based in Shelby, North Carolina, providing whole-home water filtration and reverse osmosis drinking water systems to homeowners across the Carolinas. “Bowen Water Co” is a trade name (DBA) of VTL Water LLC. You can reach us at [email protected] or (945) 247-3444.
02Information We Collect
We collect information you provide directly to us, and a limited amount of information automatically.
Information you give us
- Contact details — your name, email address, phone number, and city/service area.
- Request details — your water source (city or well), the services you’re interested in, and any notes you include in our quote form.
- Communication consent — whether you checked the box agreeing to receive text and/or email communication from us.
Information collected automatically
- Basic usage data — such as your IP address, browser type, pages viewed, and referring page, collected through standard web logs and any analytics tools we use.
03How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and questions, and schedule water testing or service appointments;
- Send you appointment confirmations, follow-ups, and service-related updates;
- With your consent, send you text messages and/or emails about quotes, promotions, seasonal reminders, and company news;
- Operate, maintain, and improve our website; and
- Comply with applicable laws and protect our legal rights.
04Text Message & Email Communications
We will only send you marketing or promotional text messages and emails if you have given us express written consent by checking the consent box on our form. That box is never pre-checked — you must actively select it. Providing your phone number and consenting to messages is never a condition of purchase or of receiving a free water test.
- Message frequency varies. You may receive messages related to your inquiry, appointments, quotes, and occasional promotions.
- Message and data rates may apply depending on your mobile carrier and plan.
- To opt out of texts: Reply STOP to any text message. You will receive one confirmation and no further messages. To rejoin, sign up again as you did initially.
- For help: Reply HELP or contact us at [email protected].
- For email, use the unsubscribe link in any message or contact us directly.
05How We Share Information
We do not sell your personal information. We may share it only:
- With service providers who help us operate our business (for example, CRM platforms, SMS messaging providers, and scheduling tools), who may use it only to perform services for us;
- If required by law, legal process, or to protect the rights, property, or safety of Bowen Water Co, our customers, or others; and
- In connection with a business transfer, such as a merger or sale of assets.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
06Cookies & Analytics
Our website may use cookies or similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings. If we use a third-party analytics provider, it may collect usage data subject to its own privacy policy.
07Data Retention & Security
We keep your information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative and technical safeguards to protect your information; however, no method of transmission over the internet is completely secure.
08Your Choices & Rights
- You can opt out of marketing texts (reply STOP) and emails (unsubscribe link) at any time.
- You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at [email protected].
- Depending on your state of residence, you may have additional rights under applicable privacy laws.
09Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.
10Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be posted on this page.
11Contact Us
Questions about this Privacy Policy or your information? Contact us at [email protected] or (945) 247-3444. Bowen Water Co (VTL Water LLC) is based in Shelby, North Carolina.